Frequently Asked Questions
Everything you need to know about VOX amplifiers and accessories.
What is the standard shipping time for amplifiers?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs.
How do I register my VOX product for warranty?
You can register your product on our website under the 'Support' section. Please have your serial number and a copy of your purchase receipt ready to ensure full warranty coverage.
What is your return policy for electronics?
We offer a 30-day return policy for all amplifiers and pedals in their original packaging. Please note that items must be in 'like-new' condition to qualify for a full refund.
Do you offer replacement tubes for vintage VOX models?
Yes, we stock a variety of high-quality replacement vacuum tubes specifically matched for our AC series and other classic models to maintain that signature VOX chime.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
How can I find an authorized service center?
You can use our online Service Center Locator by entering your zip code. This will provide a list of certified technicians who are authorized to perform repairs under warranty.